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Skill #8: Speaking and Listening

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Skill #8: Speaking and Listening

communicating effectively with customers and fellow coworkers (e.g., avoiding the use of slang, being pleasant and helpful)

exhibiting public and group speaking skills

comprehending details and following directions

repeating directions or requests to ensure understanding (i.e., practicing active listening).

WRS Assessment

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Module  |  Vocabulary

Resources from our Partners

CTE Resource Center

Skills to Pay the Bills, Mastering Soft Skills for Workplace Success: A full curriculum from the US Department of Labor  |  Three Tips for Teaching Speaking and Listening Skills: Informational advice from a teacher

Nevada WRS Online Resources: Speaking and Listening


More to See, Think About, and Do

|Video: Communication|