2019 Skill #9: Customer Service Orientation

Skill #9: Customer Service Orientation

Anticipates and addresses the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service

defining customer service (e.g., internal customer service; external customer service)

identifying the benefits of providing helpful, courteous, and knowledgeable customer service

prioritizing customer service (both within an organization and to external customers and stakeholders)

anticipating needs of customers and coworkers

demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.