2019 Skill #9: Customer Service Orientation
Skill #9: Customer Service Orientation
Anticipates and addresses the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service
defining customer service (e.g., internal customer service; external customer service)
identifying the benefits of providing helpful, courteous, and knowledgeable customer service
prioritizing customer service (both within an organization and to external customers and stakeholders)
anticipating needs of customers and coworkers
demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.

Resources from our Partners
Nevada WRS Online Resources: Lifelong Learning