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2019 Skill #17: Information Technology

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Skill #17: Information Technology

Maintains a working knowledge of devices, resources, hardware, software, systems, services, applications, and IT conventions

Maintaining working knowledge of current IT systems may include, but is not limited to,

hardware and devices (e.g., peripherals)

software and applications

cloud-based services

file-sharing techniques

emerging technologies

troubleshooting protocols and techniques


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